Customer Success Specialist
Askara Is this your company? Claim it · Paris (Remote) · Full-time
Description
Finalité du poste Le.la Customer Success Specialist assure l’accompagnement opérationnel des clients dans l’utilisation des solutions de l’entreprise afin de garantir la qualité de service, la satisfaction client et le bon traitement des demandes utilisateurs. Il.Elle contribue à la fluidité des opérations clients dans le respect des procédures et des priorités définies par l’entreprise. Salaire 27 000 à 30 000 euros brut/an Missions principales Support et relation client (Customer Success) Répondre aux sollicitations clients (email, téléphone, outils digitaux) Identifier les problématiques rencontrées par les utilisateurs Assurer le suivi des demandes clients jusqu’à leur résolution complète Traiter les demandes en fonction de leur criticité Escalader les situations complexes aux interlocuteurs concernés afin de garantir un haut niveau de satisfaction client Documenter les échanges et mettre à jour les informations dans les outils internes (CRM, outils de ticketing, base de connaissances) Onboarding et accompagnement utilisateurs Participer aux sessions de démonstrations du logiciel ASKARA auprès des clients et partenaires Accompagner les utilisateurs lors de leur prise en…
View full original posting → Source: Arbeitnow
How to apply
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Questions about this job
Where is this Customer Success Specialist job located?
The listing places this job in Paris (Remote).
Who is hiring?
The employer shown on the listing is Askara.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 13 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
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