Senior Customer Success Manager
CoderPad Is this your company? Claim it · Remote (USA) · Full-time
Salary: USD 120,000 – 130,000 / year
Description
CoderPad's mission is to create a more inclusive and strong tech community. How? By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias and increasing equality of opportunity. better the technical interview process for all. The Senior Customer Success Manager (Mid-Market) is a strategic, customer-centric role owning a portfolio of ~40–50 mid-market accounts. This role ensures customers achieve measurable business outcomes through proactive engagement, deep relationship management, and strategic execution. Senior CSMs act as trusted advisors who bridge customer goals with product value and long-term success. The CSM is expected to combine strong commercial and customer judgment with high AI fluency, using AI to increase their leverage while maintaining ownership of the quality and judgment behind their work. This role reports to our Head of Customer Success. This role is located in the United States and works CST/ EST hours. What you'll be doing: Portfolio Ownership: Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health. Onboarding & Adopti…
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Questions about this job
Where is this Senior Customer Success Manager job located?
It is listed as Remote (USA), so it can be done from home.
Who is hiring?
The employer shown on the listing is CoderPad.
What is the salary?
The listing shows: USD 120,000 – 130,000 / year. Confirm the exact pay, overtime and payment date with the employer before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 7 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
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Do I have to pay to apply?
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