Customer Service Advisor
BSI Merch GmbH · Berlin · Full-time
Description
About BSI BSI Merch & Artist Services runs design, supply, fulfilment and e-commerce for artists and their labels and management. We build and run official artist web stores on Shopify for the UK and EU, ship from our warehouses in Leamington Spa and Berlin, and support album campaigns from pre-order through to release week, for artists including Franz Ferdinand, Kneecap, Frank Turner and We Are Palace. Every order through those stores is a fan buying something from an artist they care about. Customer Services is where that relationship is won or lost. The Role You'll answer customers across our artist stores, resolve order, delivery and returns issues end to end, and feed what you learn back to the wider e-commerce team so problems get fixed at the source. What we are looking for You bring professional experience in customer service, clear communication skills, and a practical approach to resolving support requests in a fast-paced environment. Key Responsibilities Customer support Respond to customer tickets by email and chat through Gorgias, across multiple artist stores and in each store's tone. Handle order queries end to end: tracking, delivery delays, address changes…
View full original posting → Source: Arbeitnow
How to apply
- Read the description and requirements and check the location and pay.
- Click “Apply now” on this page. If you do not have a free account yet, create one — it takes about a minute.
- Keep your phone on and your CV or details ready, so the employer can reach you.
- You can also open the original posting (link above) to see how the employer prefers applications.
- Never pay money to get a job. Report any listing that asks you to.
Questions about this job
Where is this Customer Service Advisor job located?
The listing places this job in Berlin.
Who is hiring?
The employer shown on the listing is BSI Merch GmbH.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 22 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
More jobs in Berlin
GTM Engineer (m/w/d - German-Speaking)
LNKSTR
Sales Manager - DACH (Steel Trading, B2B)
Vanilla Steel
Head of Engineering (m/f/d) — Own delivery and grow the team | Berlin
Cygrid GmbH
Onboarding Manager (m/w/d) – Customer Onboarding für Praxissoftware
DOMUS Consult Wirtschaftsberatungsgesellschaft mbH
Executive Assistant (w/m/d/x)
EMIL Group GmbH
Sales Engineer (m/w/d) Batterie- & Ladeinfrastruktur
ELMI Power GmbH
Similar Customer Support jobs
Helpdesk Operative
ABM UK
Mitarbeiter/in im Kundenmanagement (m/w/d) - europäische Transporte
HARTMANN INTERNATIONAL GmbH & Co. KG
Strategic Customer Success Manager
Synthesia
Kundenservice & Backoffice Mitarbeiter (m/w/d)
neaSOL GmbH
Customer Success Manager
Challenge 4 Change GmbH
Customer Success Manager - Dutch & English Speaker
Instructure
Browse more: Jobs in Berlin · Customer Support jobs · All jobs in Pakistan
