Customer Success -Travel Operations Specialist
Hopper · Remote (Philippines) · Full-time
Description
Travel Operations Specialist About the Role Hopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating complex, high-stakes situations. In this role, you'll own escalation management across air, hotel, fulfillment, and rapid response channels, ensuring every customer interaction upholds the trust and loyalty Hopper is built on. It's a role that demands deep travel knowledge, sharp judgment, and a genuine commitment to getting the right outcome for every user. What would your day-to-day look like Document and manage internal escalations, acting as the primary intake representative for incidents and drafting SOPs to prevent recurring disruptions Monitor multiple queues simultaneously — from automation errors to same-day voids and cancellations — adjusting priorities in real time as conditions shift Interpret travel advisories and coordinate workflows that process high volumes of schedule changes driven by disruptions or disasters Communicate directly with airlines, hotel providers, HTS partners, and Hopper customers via phone, email, and chat to gather the information…
View full original posting → Source: Jobicy
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Questions about this job
Where is this Customer Success -Travel Operations Specialist job located?
It is listed as Remote (Philippines), so it can be done from home.
Who is hiring?
The employer shown on the listing is Hopper.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 19 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
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