Customer Success Manager
Vetpal GmbH Is this your company? Claim it · Berlin · Full-time
Description
We're building the AI operating system for vets. Our AI agent Emma already runs client communication for clinics in 7 countries, including the largest veterinary groups in the world. As Customer Success Manager, you make sure every clinic gets the most out of Emma, from the first setup to the day they can't imagine working without her. About Vetpal There are more pets than ever, and fewer vets to care for them. Clinics are short on staff, vets spend half their day on admin, and their suicide rate is six times higher than average. We're building the AI operating system for vets. From the first phone call to the invoice, we give vets their time back, with the mission to bring pets, pet owners and their vets closer together. The role You own the relationship with our clinics once they've signed. You onboard new practices, set up Emma so she fits the way each clinic works, and become the person practice teams call when they have a question or an idea. You're the bridge between vets and our product: you explain a technical product in the language of everyday practice life, and you bring what you hear back to our engineers. You work closely with the founders and the rest of our CS team.…
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Questions about this job
Where is this Customer Success Manager job located?
The listing places this job in Berlin.
Who is hiring?
The employer shown on the listing is Vetpal GmbH.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 13 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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