Customer Service Advisor – Peak 2026
Tala (We are Tala Ltd) · London · Full-time
Description
About the Role: With two store launches landing just as we head into Black Friday and our busiest season of the year, it’s an exciting time to join. We’re looking for a Customer Service Advisor to join our growing team on a fixed-term contract from November 2026 to January 2027, supporting us through Black Friday and our seasonal peak. The role is 37.5 hours a week, reports to the Customer Service Manager, and is hybrid between home and our office. What you’ll be doing: Provide the highest standard of service across live chat, WhatsApp, email, Instagram DMs and social media comments, using TALA’s brand tone of voice. Prioritise live channels and manage several conversations at once, aiming for high first-time resolution with informative, caring replies. Help customers with order tracking and delivery queries, including delays and parcels marked as delivered but not received, working with our fulfilment partner and couriers. Support returns, refunds and exchanges: guide customers through our returns portal, process returns accurately and keep customers updated on their status. Handle faulty, missing, incorrect and damaged item claims: gather evidence, follow agreed processes an…
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Questions about this job
Where is this Customer Service Advisor – Peak 2026 job located?
The listing places this job in London.
Who is hiring?
The employer shown on the listing is Tala (We are Tala Ltd).
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 4 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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