Product Support Representative
Dropbox · Remote (Ireland) · Full-time
Salary: EUR 40,800 – 55,200 / year
Description
Role Description In this role, you will provide exceptional support for Dropbox Sign and DocSend! We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users. Responsibilities Deliver technical support for Dropbox product based issues via email and occasionally phone Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores Communicate customer reported issues internally and triage them to the correct team Document recurring issues to support product quality programs, product development, and to maintain agent resources Drive projects that systematically improve customer experience in alignment with CX strategy Requirements 2+ years of work experience in a technical support and customer facing role You have knowledge of, or experience with, troubleshooting desktop operating systems: Mi…
View full original posting → Source: Jobicy
How to apply
- Read the description and requirements and check the location and pay.
- Click “Apply now” on this page. If you do not have a free account yet, create one — it takes about a minute.
- Keep your phone on and your CV or details ready, so the employer can reach you.
- You can also open the original posting (link above) to see how the employer prefers applications.
- Never pay money to get a job. Report any listing that asks you to.
Questions about this job
Where is this Product Support Representative job located?
It is listed as Remote (Ireland), so it can be done from home.
Who is hiring?
The employer shown on the listing is Dropbox.
What is the salary?
The listing shows: EUR 40,800 – 55,200 / year. Confirm the exact pay, overtime and payment date with the employer before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 3 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
Similar Technical Support jobs
Browse more: Technical Support jobs · All jobs in Pakistan
