Director, Customer Compensation & Policy
hellofresh · Berlin, Berlin · Full-time
Description
<h2>About the Role </h2> <p>Within Global Customer Experience (GCX), our mission is to advance the HelloFresh customer relationship from reactive resolution to proactive, trust-building service. The compensation function sits at the heart of that mission: it is the mechanism through which the business acknowledges failures, restores customer confidence, and, when done well, turns a bad experience into a reason to stay.</p> <p>The Associate Director, Customer Compensation & Policy is responsible for the global strategy, architecture, and governance of how HelloFresh compensates customers across all markets and brands. This is not a policy maintenance role. It is a strategic function that sits at the intersection of customer economics, operational data, behavioral experimentation, and cross-functional influence.</p> <p>You will own one of the most financially material and customer-sensitive levers in the business. You will shape a multi-year roadmap and hold peers in Operations, Technology, Finance, and Market Leadership accountable for the quality of inputs that determine how well and how efficiently we recover customer trust.</p> <p><em>The ideal candidate brings a rare co…
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The listing places this job in Berlin, Berlin.
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It was posted on 2 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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