Customer Support Specialist (DACH - German speaking)
Light Inc · London · Full-time
Description
Role: Customer Support Specialist (DACH - GERMAN SPEAKING) Team: Customer Success — Support · Reports to: Head of Customer Success Location: London · In office About Light Light is an AI-native finance ERP and general ledger platform, replacing legacy systems like NetSuite and Oracle for modern finance teams. We win not just on product, but on a fundamentally better customer experience, finance-expert, white-glove, and delivered where the customer already works. We're backed by investors including Balderton, Atomico, Cherry Ventures, Seedcamp and Entrée Capital, and advised by the former CTO of Workday Financials and the Chief Architect of SAP S/4HANA. The role Our DACH customers need support in their own language, not just their own timezone. As our Customer Support Specialist (DACH), you'll be the first point of contact for German-speaking customers across email and chat, owning the day-to-day how-to and technical questions that keep their finance teams moving. You'll work alongside our senior Support cover and closely with Account Management on activation and retention. AI deflection handles the routine questions ahead of you; you own what actually needs a person. What you'll…
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Where is this Customer Support Specialist (DACH - German speaking) job located?
The listing places this job in London.
Who is hiring?
The employer shown on the listing is Light Inc.
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It was posted on 29 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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