Product Manager - Customer Service Platform
Spotify · London · Full-time
Description
The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale. You’ll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support. What You'll Do Own the product vision and roadmap for the tools our support advisors use every day, improving efficiency and enabling better outcomes for users. Define and evolve how customers access support across chat,…
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Questions about this job
Where is this Product Manager - Customer Service Platform job located?
The listing places this job in London.
Who is hiring?
The employer shown on the listing is Spotify.
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The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
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The listing type is Full-time.
When was this job posted?
It was posted on 25 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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