Workforce Management Manager

Veezu · Cardiff HQ · Full-time

Description

Your role at Veezu: The Workforce Management (WFM) Manager is responsible for overseeing end-to-end workforce planning within a fast paced contact centre environment, with direct oversight of an offshore partner responsible for producing demand forecasts and staffing models. This role ensures forecast accuracy, optimal staffing levels, service level achievement and cost efficiency. The WFM Manager acts as the primary liaison between internal JBC (contact centre) Management and the offshore WFM team to ensure alignment on assumptions, performance expectations and continuous improvement. This role ensures that our JBCs are staffed to operate with excellence, consistency & efficiency, maximising booking performance, enhancing customer experience and driving success. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! What you’ll do: The WFM Manager will provide leadership, guidance, and support to all Team Managers, acting as the central point of operational coordinati…

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Questions about this job

Where is this Workforce Management Manager job located?

The listing places this job in Cardiff HQ.

Who is hiring?

The employer shown on the listing is Veezu.

What is the salary?

The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.

Is it full-time or part-time?

The listing type is Full-time.

When was this job posted?

It was posted on 22 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.

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