Customer Success Manager (f/m/d)
Moss · London · Full-time
Description
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next. Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success. Your responsibilities Here's a bit more on what you can expect to be doing day-to-day: Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features. Upsell - you leverage your deep underst…
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The listing places this job in London.
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The employer shown on the listing is Moss.
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The listing type is Full-time.
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It was posted on 20 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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