Account Director - CRM
zetaglobal · London · Full-time
Description
<p>The CRM Account Director is responsible for building and growing strategic client relationships while ensuring clients realise measurable value from their CRM investment. Acting as a trusted advisor, they work closely with senior client stakeholders to shape CRM strategy, drive adoption, identify growth opportunities and ensure successful delivery across marketing, technology and data initiatives.<br><br>The role combines commercial account leadership with strategic CRM consulting, partnering with internal cross-functional teams to deliver outstanding client outcomes and long-term customer success.</p> <p> </p> <p><strong>Job Description</strong></p> <p><strong>Strategic Client Leadership</strong></p> <ul> <li>Build trusted relationships with senior client stakeholders, including CRM Directors, Marketing Directors, Digital Directors and C-suite executives.</li> <li>Develop a deep understanding of each client's business objectives, commercial priorities and CRM maturity.</li> <li>Lead strategic account planning to ensure CRM programmes align with wider business goals.</li> <li>Act as the executive point of contact for strategic accounts.</li> </ul> <p><strong>CRM Strategy</s…
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The listing places this job in London.
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The employer shown on the listing is zetaglobal.
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It was posted on 11 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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