Customer Success Engineer
incident.io · London · Full-time
Description
A little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. The role in one line As our first Customer Success Engineer in EMEA, you’ll help shape the team and make sure our most complex customers are built to scale, not just set up for go-live. What that looks like day to day Our Customer Success team is at the heart of incident.io. We understand customer challenges and deliver Incident Management solutions that make a real impact. We take a customer-led approach, working closely with Product to understand and address each customer’s unique challenges. We go beyond satisfaction, aiming to delight customers at every stage and build long-term relationships based on trust, shar…
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Questions about this job
Where is this Customer Success Engineer job located?
The listing places this job in London.
Who is hiring?
The employer shown on the listing is incident.io.
What is the salary?
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Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 11 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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