Customer Support Manager
Mercury Is this your company? Claim it · Remote (USA) · Full-time
Salary: USD 103,900 – 129,800 / year
Description
Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 450,000 startups and small businesses from all around the world. With growth comes the need to ensure our customer experience is top of mind even in the most challenging scenarios. We’re working to build something like magic for a really wide range of startup businesses. A key piece of the magic we’ve built thus far has been smart, product-driven support, and we’re looking to bring on an operational-focused, thoughtful Support Manager to help us continuously improve our Customer Support experience as we scale quickly. You’ll join as a manager on our Customer Support team, partnering closely with our existing Customer Support Leadership team to execute the operational function of the team and support the wider strategic vision. You’ll manage your own cohort of specialists who are dedicated to managing customer interactions and operational tasks across key customer workstreams. You’ll work closely with our Voice of the Customer, Customer Trust, Operations, WFM and CX Eng teams to improve our product and general customer-facing processes to provide clear,…
View full original posting → Source: Jobicy
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Questions about this job
Where is this Customer Support Manager job located?
It is listed as Remote (USA), so it can be done from home.
Who is hiring?
The employer shown on the listing is Mercury.
What is the salary?
The listing shows: USD 103,900 – 129,800 / year. Confirm the exact pay, overtime and payment date with the employer before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 15 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
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