Technical Support Engineer
GLS/NXT Is this your company? Claim it · Berlin · Full-time
Description
Join GLS/NXT as a Technical Support Engineer and help keep the future of out-of-home delivery running smoothly. We’re building the OOH Platform - a smart parcel locker platform that connects carriers, locker providers, and end customers across Europe. As a Technical Support Engineer, you make sure every incident is thoroughly investigated and resolved. You handle incoming tickets, analyze logs and data to find the source of a failure, and follow each case through until it’s fully fixed. When an error keeps coming back, you push until its root cause is found and eliminated - and you build the processes, metrics, and reporting that make support predictable and transparent. If you enjoy digging into complex problems, take ownership until things are truly fixed, and thrive in a collaborative and fast-moving environment, we’d love to have you on board. Let’s build the future of logistics - together. Tasks Own incoming support tickets from triage to resolution, prioritizing by business impact. Analyze logs (e.g. Datadog) and production data (SQL) to find where an issue originates. Escalate confirmed bugs to the right team with clear, reproducible reports. Act as a technical point of c…
View full original posting → Source: Arbeitnow
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Questions about this job
Where is this Technical Support Engineer job located?
The listing places this job in Berlin.
Who is hiring?
The employer shown on the listing is GLS/NXT.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 10 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
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