IT Service Desk Engineer
Market Cloud Is this your company? Claim it · Eschborn · Full-time
Description
About the Role We are looking for a skilled and customer-focused IT Service Desk Engineer to join our team in Italy. The ideal candidate will provide first and second-level technical support, troubleshoot IT issues, and ensure seamless delivery of IT services to end users. Key Responsibilities Provide technical support for hardware, software, network, and system-related issues. Respond to and resolve incidents and service requests within agreed SLAs. Troubleshoot Windows operating systems, Microsoft Office 365, Outlook, and collaboration tools. Manage user accounts, permissions, and access through Active Directory. Support laptops, desktops, printers, mobile devices, and peripheral equipment. Coordinate with global IT teams and third-party vendors for issue resolution. Document incidents, solutions, and troubleshooting procedures in the ticketing system. Monitor and escalate critical incidents when necessary. Ensure high levels of customer satisfaction through effective communication and support. Required Skills Strong experience in IT Service Desk / Technical Support roles. Hands-on knowledge of:Windows 10/11 Administration Microsoft Office 365 Active Directory Outlook & Exchange…
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Questions about this job
Where is this IT Service Desk Engineer job located?
The listing places this job in Eschborn.
Who is hiring?
The employer shown on the listing is Market Cloud.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 10 November 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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