Scaled Customer Success Manager
Dropbox · Remote (Worldwide) · Full-time
Description
Headquarters: California URL: https://www.dropbox.com/ Role Description As a Scaled Customer Success Manager at Dropbox, you will drive adoption, value realization, and renewal readiness across a portfolio of mid-market and small business managed customers. You will use customer and product signals to identify where engagement can have the greatest impact, then deliver timely, relevant experiences through targeted campaigns, group programs, digital touchpoints, and selective personalized outreach. You will play a central role in connecting our Programmatic and Digital Customer Success team with the Renewals Desk for scaled segment accounts. You will ensure customer health, sentiment, risk, and adoption signals translate into clear renewal-readiness actions, while identifying and qualifying customer-backed growth opportunities as Customer Success Qualified Leads (CSQLs) for handoff to Sales. Within the scaled portfolio, you will provide more focused engagement for a priority group of customers and translate customer health, retention, renewal, and growth signals into regular executive-level updates that support forecasting and business decisions. You will also own shared inboun…
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Questions about this job
Where is this Scaled Customer Success Manager job located?
It is listed as Remote (Worldwide), so it can be done from home.
Who is hiring?
The employer shown on the listing is Dropbox.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 6 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
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