Product Support Engineer - EMEA
How We Work & What We Value - Ashby · United Kingdom · Full-time
Description
Hello! I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Product Support Engineer in EMEA 🎉 We’re expanding our global Support team to provide 24/7 coverage across time zones. You’ll join a global team while establishing the technical Support Engineering presence in EMEA, with the ownership and visibility that come from being one of the first Support Engineers across European time zones. We staff across regions rather than relying on on-call rotations; we’ll discuss the specific schedule for this opening during the process. Not sure which Support role is right for you? We’re hiring for both Product Support Specialist and Product Support Engineer roles. Support Specialist owns cases and customer communication end-to-end. Troubleshoots complex issues by navigating internal tooling — audit logs, user experience testing, and API testing — to help customers reach successful outcomes. Support Engineering serves as the escalation point between Support Specialists and Product Engineering. Owns integrations, supports data mapping and data migrations for customers, and resolves escalated tickets that don't require product code changes. Please choose the role…
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Questions about this job
Where is this Product Support Engineer - EMEA job located?
The listing places this job in United Kingdom.
Who is hiring?
The employer shown on the listing is How We Work & What We Value - Ashby.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 30 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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