Franchise Success Manager II
Toast · Remote (USA) · Full-time
Salary: USD 70,000 – 90,000 / year
Description
The Franchise Success Manager II (FSM II) supports a portfolio of Toast’s largest enterprise restaurant brands. You’ll partner with Senior Customer Success Managers (CSMs) to drive net revenue retention, build customer trust, and deliver a premium experience to every franchisee and location in your book of business. This role blends three areas of work: reactive and administrative tasks, problem solving and quarterbacking, and account strategy and relationship building. As a Franchise Success Manager II, you serve as the main point of contact for franchisees and locations across your brands. You are a strong relationship builder and a resourceful problem solver. You know how to navigate Toast to get answers, quarterback issues to resolution, and turn franchisees into advocates. You partner with your CSM to understand each brand’s goals, translate them into recommendations that drive adoption, satisfaction, and retention, and assist the CSM in overall account strategy. To thrive as an FSM at Toast, you are organized, a self-starter, and energized by solving problems others have not encountered before! What you’ll do (Responsibilities) Own franchisee and location requests from in…
View full original posting → Source: Jobicy
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Questions about this job
Where is this Franchise Success Manager II job located?
It is listed as Remote (USA), so it can be done from home.
Who is hiring?
The employer shown on the listing is Toast.
What is the salary?
The listing shows: USD 70,000 – 90,000 / year. Confirm the exact pay, overtime and payment date with the employer before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 28 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
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