Customer Success Manager, SMB - Mexico
Shopmonkey · Remote (Mexico) · Full-time
Description
The Customer Success Manager (CSM) will play a pivotal role in supporting customer engagement and growth initiatives. You will work closely with customers, ensuring they feel empowered, supported, and successful while using our platform. This role focuses on building relationships with clients of varying sizes, driving adoption of key products and features, and identifying opportunities to enhance customer satisfaction and retention. The CSM will collaborate with cross-functional teams, including sales, implementation, support, and product, to ensure customers are successful throughout their journey. Please note this remote position is for candidates based in Mexico only. You'll have an opportunity to: Customer Relationship Management: Develop and maintain relationships with assigned customers, including corporate accounts, franchises, and individual users. Conduct regular check-ins to ensure customers maintain high Net Promoter Scores (NPS) and are fully engaged with the platform. Understand how customers' businesses operate, identify their unique needs, and make strategic recommendations to help them succeed. Become a trusted advisor to key stakeholders and executives, adv…
View full original posting → Source: Jobicy
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Questions about this job
Where is this Customer Success Manager, SMB - Mexico job located?
It is listed as Remote (Mexico), so it can be done from home.
Who is hiring?
The employer shown on the listing is Shopmonkey.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 26 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
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