Customer Support NL/ENG - Working Student
Moss · Berlin · Full-time
Description
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next. As a Working Student in Customer Support, you will be the first point of contact for Dutch and English-speaking customers, helping them get the most out of Moss via live chat, email and phone. It is a hands-on role where you build real support experience in a fintech product. You will report to the Team Lead Customer Support and work directly with the Berlin support team. What you learn from customers feeds back into how the team works, so your input shapes the support experience. The role comes with the potential for a permanent position. Your responsibilities Respond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly Own customer queries from first contact through to resolution Work directly with the Berlin support team to troubleshoot co…
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Questions about this job
Where is this Customer Support NL/ENG - Working Student job located?
The listing places this job in Berlin.
Who is hiring?
The employer shown on the listing is Moss.
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The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 26 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
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