IT Support Specialist (f/m/x)
Enpal · Berlin · Full-time
Description
Our goal is to have a solar system on every roof, a storage unit in every house, and an electric car in every garage. Enpal makes this possible with an integrated total solution for decentralized energy—from solar systems and battery storage to wall boxes, smart meters, and heat pumps. At the heart of it all is our AI-powered platform Enpal.One+, which intelligently connects thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market. Are you ready for solutions that are more than just a promise and bring real quality of life to thousands of households every day? What you create at Enpal will deliver clean electricity tomorrow and bring about lasting change in how we use energy. What you'll do: Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs. Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices. Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates. Escalate incidents appropriately while maintaining accountability for resolution tracking…
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Questions about this job
Where is this IT Support Specialist (f/m/x) job located?
The listing places this job in Berlin.
Who is hiring?
The employer shown on the listing is Enpal.
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The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 24 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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