Manager, Agent Architecture

parloa · · Full-time

Description

<h3><strong>About Parloa</strong></h3> <p>Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h3><strong>About the role:</strong></h3> <p>As <strong>Manager, Agent Architecture</strong>, you will build and lead the team that transforms customer service with AI Agents, while staying in the build yourself. You run a team of Agent Architects: you hire them, coach them, set their goals, and own the quality of every AI Agent they ship, with a significant portion of your capacity on live customer engagements.</p> <p>This is your opportunity to lead at the front line of enterprise AI, where your credibility comes from doing the work alongside your team, not just directing it.</p> <h3><strong>A…

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