Customer Success Manager, Small Group
Elation Health · Remote (USA) · Full-time
Salary: USD 80,000 – 105,000,000 / year
Description
Purpose: To engage, retain, and grow small to mid-tier healthcare practices using AI-driven, low-touch engagement strategies. Responsibilities: Scaled Engagement & Product Adoption Model: Execute and optimize growth, retention, and feature-adoption campaigns for small group accounts using multi-channel digital tools and personalized outreach. Proactive Risk & Opportunity Management: Monitor customer health dashboards and leverage AI-generated insights to proactively flag and act on accounts that are at risk or primed for growth. Inquiry Management: Serve as the primary point of contact for customer inquiries, providing a timely response to basic questions and efficiently redirecting more complex issues to the appropriate team. Growth Pipeline Management: Identify and execute upsell and cross-sell opportunities for your portfolio, managing a scaled pipeline of potential deals and promoting new features through digital nudges and targeted messaging. Renewal Management: Own the contract renewal process for your book of business, ensuring a high retention rate by demonstrating ongoing value. Technology & Tool Proficiency: Master and actively use CRM tools, campaign platforms, an…
View full original posting → Source: Jobicy
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Questions about this job
Where is this Customer Success Manager, Small Group job located?
It is listed as Remote (USA), so it can be done from home.
Who is hiring?
The employer shown on the listing is Elation Health.
What is the salary?
The listing shows: USD 80,000 – 105,000,000 / year. Confirm the exact pay, overtime and payment date with the employer before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 18 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
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