Enterprise Support Engineer
PlanetScale · Remote (Worldwide) · Full-time
Description
Headquarters: Remote - NA, APAC, EMEA PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience. Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure. What's the job to be done? You will advise and handle support requests from enterprise customers on the PlanetScale platform. You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform. You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them. You will be part of an on call rotation for high priority issues. These attributes best describe you… You are comfortable in front of customers, e…
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Questions about this job
Where is this Enterprise Support Engineer job located?
It is listed as Remote (Worldwide), so it can be done from home.
Who is hiring?
The employer shown on the listing is PlanetScale.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 18 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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