AI Experience Engineer (Conversational AI)
Upgrade · Remote (Worldwide) · Full-time
Description
Headquarters: Canada (Remote) About the Role: An AI Experience Engineer owns the full lifecycle of the journeys our customers have with Upgrade's AI agent on chat, voice and email: creation, optimization, edge case handling and containment growth. They build journeys in Sierra's no-code tooling, partner with Upgrade's product groups to bring their servicing flows to the agent, and are accountable for whether the agent resolves the customer's issue safely, accurately and without a human. We are hiring an AI Experience Engineer to own Upgrade's customer-facing AI agent. You will sit between engineering, product and customer operations. You will turn servicing workflows, such as making a payment, checking loan details, updating an address or enabling autopay, into production journeys and keep improving them after launch. You will build and own the journeys end to end, from first draft to steady state. The work is part builder, part analyst: design the flow, handle the edge cases, read the transcripts, and keep raising containment. Containment, CSAT, transfer quality and hallucination rate are your metrics. Within your first year, you will own a portfolio of journeys across product…
View full original posting → Source: We Work Remotely
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Questions about this job
Where is this AI Experience Engineer (Conversational AI) job located?
It is listed as Remote (Worldwide), so it can be done from home.
Who is hiring?
The employer shown on the listing is Upgrade.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 15 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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