Customer Care Specialist
Lucis · Paris · Full-time
Description
Making preventive health the default for every human in Europe The mission At Lucis, we believe healthcare should be preventive, not reactive. We’re building the OS for human longevity to help people add more healthy years to their lives. You can read more about who we are and how we work here. The role Health is complex, personal, and deeply important to our members. As the voice of Lucis clients, you support them throughout their health journey and own member happiness end to end. With rapid member growth, we are hiring our first dedicated Customer Care Team Lead. You will own the member experience end-to-end, stabilize our operational metrics, and build and manage a world-class support team. What you will own Member support: Resolve member and lab partner inquiries via chat, email and phone, with warmth, precision and a sense of urgency. Phone-first when it matters: Pick up the phone whenever a situation calls for a human voice: a delayed result, a stressful moment, a confused member. Know your boundaries: Work hand in hand with our medical team and know exactly when to escalate a health question rather than answer it yourself. Voice of the member: Spot recurring issues an…
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Questions about this job
Where is this Customer Care Specialist job located?
The listing places this job in Paris.
Who is hiring?
The employer shown on the listing is Lucis.
What is the salary?
The listing does not state a salary. Ask the employer about pay, overtime and payment dates before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 14 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
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