Manager, Customer Success - Americas
NetBox Labs · Remote (LATAM, Canada, USA) · Full-time
Salary: USD 135,000 – 140,000 / year
Description
About the role NetBox Labs is growing fast, and our Customer Success team is growing with us. We're hiring our first Manager, Customer Success for the Americas to lead, coach, and grow our CSM team. You'll start with three CSMs covering North America and LATAM, and help drive the plan for and execution of growth. This starts as a player-coach leadership role, growing with the team to focus on people and practice. You'll set the direction for how our CSMs run their books, turn good CSMs into great ones, and build the playbooks that let the team scale. Renewals and retention are owned by our Renewals team; your focus is adoption, value realization, customer health, and expansion signals. You'll report to the Head of Customer Success & Support and partner closely with Renewals, Sales, Support, Solutions Engineering and Product. What you'll own Lead and develop the team Manage and coach the CSMs through weekly 1:1s, account reviews, and call shadowing Build individual growth plans that help each CSM grow into the next level of the role Run a regular call-review and feedback practice, including scoring onboarding kickoffs against our CSM rubric Hire, onboard, and ramp new CSMs…
View full original posting → Source: Jobicy
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Questions about this job
Where is this Manager, Customer Success - Americas job located?
It is listed as Remote (LATAM, Canada, USA), so it can be done from home.
Who is hiring?
The employer shown on the listing is NetBox Labs.
What is the salary?
The listing shows: USD 135,000 – 140,000 / year. Confirm the exact pay, overtime and payment date with the employer before accepting.
Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 14 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
How do I apply?
Read the description and requirements, then click Apply now on this page (a free account is needed). You can also open the original posting to see how the employer takes applications.
Do I have to pay to apply?
No. Applying on Get Mazdoor is free, and a genuine employer does not ask for money to apply or for a "registration" or visa fee before an offer. If anyone asks you to pay, do not.
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