Customer Care Officer
Alma31 · Lille, Nord · Full-time
Description
<h2><strong>About Alma</strong></h2> <p>At Alma, we believe that commerce should be balanced and sustainable.</p> <p>Our mission is to put finance back where it belongs: <strong>at the service of merchants and consumers.</strong></p> <p>We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly.</p> <p>Today:</p> <ul> <li><strong>25,000+ active merchants</strong></li> <li><strong>10 million consumers served</strong></li> <li><strong>4.8/5 on Trustpilot</strong></li> </ul> <p>Our team has grown from 2 to more than 350 people and we continue to expand across Europe.</p> <h2><strong>About the role</strong></h2> <p>As a <strong>Customer Care Officer</strong>, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma.</p> <p>You will support users, resolve complex requests and contribute to improving our operational processes.</p> <p>This role is based in <strong>Lille</strong>, with <strong>2 days of remote work per week</strong>.</p> <p>Occasional weekend shifts may be required (approximately twice per quarter).</p> <p><strong>Your main responsibilities will…
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Questions about this job
Where is this Customer Care Officer job located?
The listing places this job in Lille, Nord.
Who is hiring?
The employer shown on the listing is Alma31.
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Is it full-time or part-time?
The listing type is Full-time.
When was this job posted?
It was posted on 11 October 2026. Jobs that stay open too long are closed automatically, so apply soon if you are interested.
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